Refund policy

Last updated: October 4, 2026

Every White Venus phone case is printed on demand, just for you, by our production partner Printify and its network of print facilities. Because each case is made to order, we handle returns a little differently from a regular shop. Please read this policy before placing your order.

Damaged, defective or wrong items

If your case arrives damaged, has a printing defect (for example a misprint, smudge or wrong design), or you received the wrong item or model, we will send you a free replacement or give you a full refund — your choice.

Contact us within 30 days of delivery at whitevenuscases@gmail.com.
Include your order number and a clear photo showing the problem (and a photo of the packaging if it arrived damaged).
You do not need to send the item back.

Change of mind, wrong model or wrong design selected

Since every case is produced specifically for your order, we cannot accept returns or exchanges if you ordered the wrong phone model, chose a different design than intended, or changed your mind. Please double-check your phone model before checking out. If you are unsure which model you have, contact us before ordering and we’ll be happy to help.

If you live in a country where consumer law gives you additional rights (for example a statutory right to withdraw from an online purchase), nothing in this policy limits those rights. Contact us and we will handle your request in line with the law that applies to you.

Cancellations and changes

Production usually starts within a few hours of purchase. If you need to cancel or change your order (for example the phone model or shipping address), email us as soon as possible. We can only change or cancel an order that has not yet gone into production.

Lost or undelivered packages

If your order has not arrived within 30 days of shipping (or 45 days for international orders), please contact us. First check that the shipping address on your order confirmation is correct and ask your local post office whether the parcel is being held for pickup. We review each case with our shipping partners and will offer a replacement or refund where the package was lost in transit. If a package is returned to us because the address provided was incorrect or incomplete, we can reship it, but a new shipping fee may apply.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.